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Privacy Policy

Please click the link to view our Data Privacy Policy

How we use your information

This privacy notice tells you what to expect when Avensys collects personal information. It applies to information we collect about:

  • Visitors to our websites
  • People who register and attend our events in store
  • People who purchase products from us
  • People who contract us to provide Custom Installation Services
  • People who use our services, eg who subscribe to our emails

When someone visits any of the Avensys websites, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this.

We will make it clear when we collect personal information and will explain what we intend to do with it. We always ask your permission to contact you for marketing purposes and will never sell your data to third parties. If we need to share your data with a manufacturer to you about something relating to the product/s you have purchased, we will ask your permission.

Search engine

Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Avensys or any third party.


We use a third party provider, Mailchimp, to deliver our regular emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-communications. To find out more about how Mailchimp use tracking technologies you can view in detail here. All our emails give you the option to unsubscribe at any time.

Security and performance

Avensys uses a third party service to help maintain the security and performance of Avensys websites. To deliver this service it processes the IP addresses of visitors to Avensys websites.

People who contact us via social media

If you send us a private or direct message via social media the message will be stored by us for three months. It will not be shared with any other organisations.

If you chose to, you can use social plug-ins from various social media platforms to share your interest in our products or content you view on the Sites and the servers of the relevant social media platform will connect to the Site. Your browser will recognise that you are visiting the Sites and if you are a registered user of these the relevant social media platforms, and you are logged in to these accounts while accessing our Sites, information will be shared with your personal account on the social media platform. For example, you could 'Like' or 'Tweet' a product or certain content through your Facebook or Twitter account. For more information, you should visit the privacy policy of the relevant social media platform.

People who email us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Your Data Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Sites whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Payment Processing

Payment details you provide will be encrypted (using secure sockets layer (SSL) technology) before they are submitted to us over the internet. Payments made on the Sites are made through our payment gateway provider, SAGEPAY. You will be providing credit or debit card information directly to SAGEPAY which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to SAGEPAY is not within our control and is subject to SAGEPAY's own privacy policy and terms and conditions.


When you interact with, we try to make that experience simple and meaningful. When you visit us online, our web server sends a cookie to your computer. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when return to and will last for longer.

Cookies may be set by the website you are visiting ("first party cookies") or may be set by other websites who display content on the page you are viewing ("third party cookies").

We use cookies to:

Remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;

Customise elements of the promotional layout and/or content of the pages of;

Collect anonymous statistical information about how you use the Site (including how long you spend on our site) and where you have come to our site from. This helps us improve and helps us learn which parts of are most popular with visitors; and

Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf.

Most of browsers, smartphones and other web-enabled devices are typically set up to accept cookies.

How to manage cookies

You have different options to manage the cookies on your computer or device. You can change your browser settings to prevent cookies from being accepted, or, depending on which browser you are using, you might be able to receive an alert when a website is trying to place one on your browser. With most browsers you can allow first party cookies to be set but refuse third party cookies.

You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won't collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This function is often known as 'clearing cookies'.

Clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all channels independently.

You can find some helpful information about controlling your cookies on which includes additional useful information on cookies and how to block cookies using different types of browser.

Can I block cookies?

Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of

To make full use of our website, cookies need to be enabled on your browser; certain features will not work if you reject cookies. Cookies are used to offer a personalised experience when browsing the website on your computer, tablet, mobile phone...

Please note that if you disable cookies, it will restrict your experience on our site and you will not be able to set up an account, login to an existing one and purchase online.

Cookies do not contain confidential information such as your home address, telephone number or credit card details.

Right to be forgotten

The General Data Protection Regulation (2016/679 EU) provides you with the right to request the erasure of your personal data, also known as "the right to be forgotten". Avensys are obliged to erase personal data relating to an individual if:

Keeping your data is no longer necessary in relation to the purposes for which it was collected or processed;

You withdraw your consent and there is no other legal ground for the processing;

You object to the processing of data where the processing is on the basis of Avensys legitimate interests and there are no overriding legitimate grounds for us to continue;

Your personal data has been unlawfully processed; or

Erasure is required for compliance with a law to which Avensys is subject.

If one of the above applies, Avensys must erase the personal data without undue delay, on the request of the individual.

If Avensys has made the personal data public, it also has a duty to take reasonable steps to inform other data controllers that are processing the data that the individual has requested the erasure of the data and any links to or copies of it.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Avensys Ltd
Avensys House
Fleming Way
West Sussex
RH10 9JY
01293 515050

This document was last updated on November 2019

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